Pros
The company has some good technology, but there is very little chance of using it as they struggle to sell it. When you do get to use it, BT is so standardized you only learn their method of implementation.
Cons
Salries, bonuses, and compensation are horrendous. This was a positive factor 5 years ago but now the company, as it loses revenue, is cutting labor costs and is even outsourcing their own labor as they outsource other companies IT services. BT advertises Work / Life Balance and offer a lot of time off but it is extremely difficult to use that time and they will not roll it over to following years. Senior management has been replaced several times for bad vision / direction and a new set of executive managers have just taken over with yet another failed vision. The culture went from a fun place to work (6 years ago) to a very stressful place to work as they pressure employees to work more hours, do more training which will not be put to use, and let you know that cheaper labor is across the border. Salaried employees have to keep strict accounting of time spent on training, meetings, account work, days off, etc and report it in a time booking website. If you book your time a little late you fall in the ranking system of the managers and become the next target for termination which happens often. Many good people have been terminated for missing timesheet entries. They rank everyone based on time entry, the amount of training you do, reports of your work, etc. The ranking has nothing to do with customer satisfaction or your abilities at your job. The management will tell you that all of the extra stuff is now part of your job and will be used in the constant evaluation process that never seems to end.