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      BT Group

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      BT Group reviews

      The Computer Says No - Sales Retention Advisor BT Group Employee Review

      2.0
      Mar 10, 2017
      Sales retention advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Bonuses, shift options, great colleagues, free onsite parking, canteen, good atmosphere

      Cons

      In Retentions there's a 12 week 'Rotation' where everyone's stats for the previous 12 weeks are analysed by computer and you may be moved to a different Campaign or into AOT (Advice of Transfer). This is not negotiable and does not take into account your personality or wishes. I have experienced bullying by a manager (to be fair, all the other managers are lovely) which has caused stress and I'm looking to leave because of this.

      Explore other reviews about BT Group

      5.0
      Jun 6, 2026
      Checkout operator
      Recommend
      CEO approval
      Business outlook

      Pros

      Good money, so good money

      Cons

      Long hours very long hours

      4.0
      Mar 26, 2026
      It infrastructure engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits are better than most US companies. You get twice or triple the numbers of days off per year.

      Cons

      Focus is more on originating company location for group events and emails. Due to time zone differences, it can be difficult to work with others without adjusting your schedule. It is difficult to get promoted outside originating country. Roles are few and far between in the US.

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