Great teammates and benefits overshadowed by instability - Customer Success Manager BILL Employee Review

Good work overall and great

Not a lot of cons at all

Good healthcare and time off benefits

Executives are directionless and have no idea what they're doing. The BILL product is terrible and it's because they've just allowed totally inept and non-technical people coast for years. Every product call nobody can actually explain the product, how it functionally works, or the customer experience. They all just thought up an idea (that usually sucks) and had AI make some junk deck that they present and then lie about how it will produce more revenue. The non-technical people at this company drag it down and they don't have smart enough VPs to weed them out.