Great first client, but second engagement challenging - Virtual Assistant BELAY Employee Review

Thank you for taking the time to share your experience. We’re glad to hear that the flexibility of fractional work has been a positive during your time with BELAY, as that flexibility is a core part of our model. We’re genuinely sorry to hear that you felt unsupported, particularly when navigating a challenging client situation. While our contractors work directly with their clients day to day, our Client Success Consultants (CSCs) are intended to serve as a support and escalation point when issues arise. When that support isn’t experienced as helpful or present, that’s feedback we take seriously. We continue to invest in training and resources to ensure our team is equipped to partner with contractors through difficult client dynamics, set healthy expectations on both sides, and intervene when a relationship is no longer a good fit. Your perspective reinforces the importance of clear communication and proactive support in those moments. We appreciate you sharing your experience and wish you continued success in your career endeavors. Warmly, The BELAY Team