Horrible pay - Client Experience Manager BBVA Employee Review

1.0
Sep 10, 2021
Recommend
CEO approval
Business outlook

Pros

Loved the branch I worked for as far as coworkers and customers.

Cons

Pay is absolutely horrible. They expect you to do 5 jobs with the pay of half of 1 job. The CEMs are head tellers, vault managers, sales people, and assistant managers all at the same time. You are expected to work behind the teller line 100% while running the branch operationally and opening loans and checking accounts all at the same time. They push sales worse than any other bank. Every single person is pressured to do sales while short handing and making a line of customers sit there just wanting to make a deposit.

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5.0
Apr 14, 2026
Recommend
CEO approval
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Pros

Lean deal team size learned a lot

Cons

Below standard street pay for interns

2.0
Apr 18, 2026
Recommend
CEO approval
Business outlook

Pros

BBVA as a whole, it has a very friendly work environment and has a unique culture unlike any other bank in midtown

Cons

That being said, any team or department that lefts unchecked can end up becoming toxic which happened at my team. There was a VP/ED who was mistreating me to a point where it was a violation of the code of conduct and was impacting my overall internship experience and my chances at a full time job because this ed/vp was allowed to mistreat based on personal biases against me. I reported it to our manager during our midterm meeting to which I phrased it as “he was in violation of the code of conduct and has been abusive”. Instead he yelled at me during the meeting because he didn’t want to lose someone who downgraded from a BB that he got for cheap. He said in the end of the meeting he would talk with the Ed/vp but a month later he pulled me into a room with HR and said today was the last day of my internship. Very unprofessional as he clearly sided with the toxic Ed/vp and booted me out because he didn’t want to lose the Ed/vp even if he was in violation of the code of conduct. Horrible experince and everyone in my team failed to uphold to professional decency. As long as everyone in that team is still there would not recommend this team at BBVA unless something structurally changes.

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