Supervisors are awful - Customer Service Representative Avangrid Employee Review

1.0
Jun 28, 2022
Recommend
CEO approval
Business outlook

Pros

401k, and Dental insurance. Nothing else to consider

Cons

Supervisors treat you horrible. The company states your are “Union,” but your supervisors are not. Think carefully before applying. They do not care about you. You are a number. They don’t care if you get shouted at by a customer; the supervisors will gladly treat you the same. You may go out of your way for a customer, but the supervisors will think you are pathetic for doing so. The only way to get ahead at this job, is to sacrifice your soul and free time for the “greater good” of the company. They do not review a customer’s email before 90 days typically, and you will receive a customer phone call wondering why. Nyseg, and Rochester Electric and Gas (RGE) are the same; however, the way you handle each regional customer is different. Field workers appear to enjoy their lives more, which is a plus for the company/employee.

Explore other reviews about Avangrid

5.0
Apr 17, 2026
Recommend
CEO approval
Business outlook

Pros

Great working environment and great perks for employees

Cons

Although the company is headquartered in the United States all of the serious decisions are made in Spain and Europe rather than here

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Avangrid Response
1mo
Dear Reviewer, Thank you so much for your kind words and for taking the time to share your positive experience with us. We are thrilled to hear that you enjoyed your time at Avangrid. Your feedback is incredibly valuable to us, and it motivates us to continue striving for excellence. We are committed to maintaining a workplace where all employees feel valued and supported. If you have any additional comments or suggestions, please don’t hesitate to reach out. We wish you all the best in your future endeavors and hope to stay connected. Best Regards, Human Resources (People & Organization Team)
3.0
Jun 4, 2026
Recommend
CEO approval
Business outlook

Pros

Solid pay, amazing benefits, best 410k match I've ever seen. Very generous PTO.

Cons

Extreme micromanagement, very high turnover, getting anything accomplished is a challenge. Management knows there are major issues, but nothing changes. Job would be bearable if the manager were replaced. Way too much finger pointing.

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Avangrid Response
1w
Dear Avangrid Employee, Thank you for taking the time to share your feedback. We truly value your insights, as they play a vital role in helping us enhance the employee experience across Avangrid. We remain committed to fostering a positive, inclusive, and respectful workplace where every voice is heard. The concerns you've raised are important to us, and we are actively working to identify meaningful ways to address them. If you feel comfortable, we encourage you to reach out confidentially to your HR representative or the People & Organization team. We're here to listen and support you, and we welcome the opportunity to better understand and address your concerns. Your feedback helps us build a stronger, more connected organization, and we appreciate your contribution to that effort. Best regards, Human Resources (People & Organization Team)
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