Definitely my favorite job I've ever worked. Everyone I have met has been so willing to help and is so kind. The environment is relaxed and the trainers do an excellent job keeping the classes interesting. All resources are provided to you before you are solo.
Cons
As with any customer service job, you will have the occasional rude client. Some of the processes could be simplified, but it is my understanding that they are listening to our concerns and are working to streamline these processes.
Availity Response
3y
Thank you for this spectacular review—the feeling is mutual. We appreciate all you do for Availity and are happy you are part of the team.
Customers don't call Availity when things are going well, but at the end of the day, most are grateful for our support. Keeping a positive attitude when customers are having a bad day will greatly delight them.
We are always open to process improvement, so if you have any ideas to simplify processes, please share those ideas with your manager. We value the feedback from associates who walk through the process daily.
Again, thank you for your kind words. We are glad you're here.
Explore other reviews about Availity
5.0
May 20, 2026
Anonymous employee
Current employee, more than 3 years
Recommend
CEO approval
Business outlook
Pros
Great culture and people. As long as you’re doing your job and producing, I have not run into any micromanaging etc. work life balance is awesome
Cons
Silo’s are common but getting better each day. That can happen with remote companies. Lots of new products and changes with new leadership etc so need to adapt