availity - Customer Service Specialist Availity Employee Review

Thank you for taking the time to write a review. We appreciate you mentioning our benefits program! We work hard to provide associates with a robust benefits package, which includes our unlimited PTO for exempt associates and generous PTO for non-exempt (hourly) associates. Our benefits include medical, dental, and vision coverage, HSA contributions for qualifying plans, 401K matching, annual wellness reimbursement, and more. We hear you about the communication. Healthcare is very complex, and information changes frequently. Our teams do their best to keep everyone abreast of the latest processes, modifications, and updates, but there is always an opportunity to improve here. If you have an idea about making information more accessible for everyone or find that you are repeatedly missing specific information, please share your thoughts with your manager. We are always open to new ideas. Thank you for your feedback and for going the extra mile to provide excellent customer service to our clients.