Great company to work for - Client Service Representative I Availity Employee Review

Thank you for taking the time to write a review. It's great to see such a long list of "pros" in your comments. Having gone fully remote nearly a year ago now, we sometimes forget to mention how great our office environment is, so thanks for the reminder. Many of us are looking forward to using the office again! We agree with you; we are busy. We want to hit on your comment, "high value on metrics vs. low value on customer service." Everyone working at Availity has goals to achieve in support of our operating priorities. It's these goals that help drive performance and improve outcomes. But at the end of the day, it's not just about achieving these goals--it's also about HOW we achieve them. In client services specifically, associates are tasked to provide both efficient and high-quality service to our customers. We hope that every associate understands that efficiency and quality hold equal weight based on our corporate values. Providing quality service for some customers may take longer than it does for others—our goal here is for associates to stay mindful of both efforts in every interaction but not to sacrifice a quality customer interaction to beat the clock. So if you're feeling too much pressure on the metrics, please discuss that with your manager. They may be able to provide some helpful guidance in this area. Thank you again for your review. We are happy to have you on the Availity team!