Great Company - Client Services Representative Availity Employee Review

Thank you for taking the time to share your review. We are so glad that you are enjoying our people, benefits, and culture. We’ve put a lot of energy into becoming a great place to work, so your acknowledgment is appreciated. We hear your comments on training and are actively working to improve new client service associates' training processes. Based on associate feedback and the transition to remote training and learning, we are evaluating changes to our training curriculum to include more opportunities for ‘practical’ training. This will likely include more time listening to experienced reps take live calls, side by sides, as well as some forms of role-playing. We recognize the value in practice to gain confidence in all of the possible reasons our customers need our support when they contact client services. We are committed to improving learning and training remotely and when we return to the office. We have people in place to support our new client service associates when they need help assisting callers, and we know that getting everything down takes time and practice. Thank you again for your review and the feedback. We are happy to have you as part of the Availity team!