Lots of goings on if you persevere - Client Service Representative Availity Employee Review

We agree with you about our culture. It is vital to everything that we do as an organization. It sounds like things started well for you, but somewhere along the way, there may have been some miscommunication, which is regrettable. We strive for clear communication and expectations from day one because we want everyone who joins our organization to have a clear path to success. Availity Client Services is often the first point of contact our customers have, so we put a lot of effort into ensuring our call center associates clearly understand the expectations of the job and get the training and feedback they need. We want you to be successful in your role and grow a career with us. Performance and quality metrics are critical to this process. They open up future opportunities, including pay increases in an associate's current role or promotion to other positions within ACS or throughout the company. We regularly solicit our associate's feedback and encourage suggestions for improvement. Many of the tools in place today were implemented or improved as a direct result of feedback from a Client Services associate. COVID-19 has led to unprecedented times, and we acknowledge that we have experienced higher than normal attrition in ACS. However, our business volume has continued to increase, allowing us to consistently offer employment opportunities and bring on new associates while other industries are experiencing hiring freezes or even layoffs. Our company was able to shift quickly in response to COVID-19 concerns by allowing every associate to work from home. While not always an ideal situation for everyone, we feel it is the best way for us to keep our associates safe, which is a top priority here at Availity. Thanks again for your feedback, and while this role may not have been the right fit for you, we wish you much success in the future.