Great Place To Work - Customer Service Representative Autotrader Employee Review

5.0
Oct 13, 2023
Recommend
CEO approval
Business outlook

Pros

Remote work Work/Life Balance Fantastic Benefits

Cons

Not much cons other than a little stress sometimes but that's universal

Explore other reviews about Autotrader

5.0
May 19, 2025
Recommend
CEO approval
Business outlook

Pros

BoB management freedom, unlimited PTO, room for advancement

Cons

not paid on BoB rolling billing, but charged back for anyone in BoB cancelling.

3.0
Sep 12, 2025
Recommend
CEO approval
Business outlook

Pros

Generally the benefits are good, but are declining. The head of CoxEnterprises believes in employee empowerment and benefits. The values of CEI are wonderful and the reason I stay.

Cons

Current leadership over AutoTrader (CAI) prioritizes profits over all else so we have reorganizations every year or so making it an unstable environment. The company is now run by Finance and HR, so you can imagine the culture.

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