Accountability and Culture - Anonymous employee Automation-X Employee Review

1.0
Jan 19, 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

+ Understanding of and flexible with time off requests. + Was actively working on developing policy and procedures.

Cons

- Non-leadership employees held accountable for following policies and procedures while leadership employees were not held to the same standard. - Treatment of employees was different depending on whether they were friends with someone in leadership. - The policies and procedures that were created were sometimes followed, but mostly not due to exceptions. There were so many exceptions to the rule, there was no point in having any rules. - Unrealistic promises were made to customers that resulted in departmental staff having to break the rules to the keep the promises to customers. Those making the unrealistic promises were not held accountable for going against the procedures nor did leadership address this or change the procedures. So again, what's the point in having policies and procedures?

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Automation-X Response
2y
Thank you for taking the time to share your feedback with us. We value transparency and appreciate your input on both the positive aspects and areas of concern within our organization. We're pleased to hear that you find our approach to time off requests flexible and that there have been efforts to develop policies and procedures. However, we are equally attentive to your concerns about inconsistencies in the application of these policies and procedures, as well as the perceived favoritism and exceptions that seem to undermine their effectiveness. Your specific points about non-leadership employees being held to different standards, disparate treatment based on personal connections, and the prevalence of exceptions are noted. We understand the frustration this may cause and are committed to addressing these issues to create a fair and transparent work environment. Additionally, your feedback regarding challenges arising from unrealistic promises to customers and the resulting pressure on employees is well-received. As an organization committed to prioritizing our customers, we recognize the significance of aligning commitments with achievable expectations. We are dedicated to maintaining coherence between our operational procedures and communication practices. It is crucial for our employees to provide customers with transparent and authentic communication in line with our company culture. Instances where expectations are not met due to misalignment with our principles are not in accordance with our values. We appreciate your insights as we continually strive to uphold our commitment to excellence in customer service and internal communication. Thank you again for your feedback, and we wish you the best in your future endeavors.

Explore other reviews about Automation-X

5.0
Aug 5, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

As someone who has experienced both the lows and highs over the years, I can confidently say the company is heading in a strong and promising direction. Leadership is becoming more focused and transparent, and there’s a clear sense of momentum behind our efforts to build something truly great. One of the biggest shifts I’ve seen is how much more aligned and collaborative the teams have become. Silos are breaking down, communication is improving, and people are genuinely working together to solve problems and support each other. There’s a stronger sense of shared purpose than I’ve felt in the past, and it’s energizing. Being part of an ESOP adds another layer of meaning to the work we do. We’re finally beginning to see the results of our shared investment—both financially and culturally—which is incredibly motivating. There’s a renewed sense of ownership and pride across the company, and while we’re still taking baby steps, those steps are clearly moving us in the right direction.

Cons

No company is perfect, and this one is no exception. While I believe the leadership team is committed to building a stronger culture and future, that transformation is still in progress. There are pockets of the company—especially in certain regions—where the culture hasn’t fully caught up with the vision. A few individuals have resisted the shift toward more collaboration, accountability, and ownership, which has occasionally created friction or slowed progress. That said, it’s encouraging to see leadership taking culture fit seriously. People who don’t align with the values are either choosing to leave or being managed out. While this creates some short-term tension and uncertainty, especially if you’re in the middle of those changes, I believe it’s a necessary step for long-term growth. It’s tough to see turnover or restructuring happen, but it shows that the company is serious about protecting the culture it’s working hard to build. Change is never easy, and it can feel uncomfortable at times—but I’d rather be in a company that’s actively evolving than one that stays stagnant.

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Automation-X Response
9mo
Thank you for your thoughtful and candid feedback. Your perspective reflects both the progress we’ve made and the work still ahead, and we sincerely appreciate your commitment to helping us grow. It’s encouraging to hear that the investments we’ve made around alignment, transparency, and collaboration are taking hold in meaningful ways. As you pointed out, a stronger sense of shared purpose and ownership is emerging, and we’re proud of the direction the company is heading. That kind of momentum doesn’t happen without dedicated individuals like you, who continue to lean in and help drive positive change. We also appreciate your acknowledgment that transformation is a process. While we recognize that certain areas of the business are at different stages in that journey, we remain committed to fostering a culture that supports accountability, clarity, and values alignment across every team. Navigating these changes isn’t always easy, but we believe they’re essential to building something lasting and impactful. Thank you again for your engagement and your trust. Your voice helps guide the work we do every day.
5.0
Oct 9, 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

While Automation-X has been through many changes in the past year, the team is working hard to move the company in the right direction. Changes to management in removing some previous individuals and bringing Phil back in as the President was the best decision that could have been made for the company. With this change we are now moving in a more positive direction and slowly seeing improvements. Transparency has increased and management seem to be well aligned at this time. Overall, I feel very supported by my colleagues accross departments and truly enjoy working with everyone on the team here. We build close relationships with one another and I really value that in a work environment. Automation-X offers fantastic benefits, better than many of my colleagues and myself have seen elsewhere, in the industry or otherwise. The ESOP is a really exciting benefit in addition to the standard benefits that are offered. I am excited about the long term potential of this and I like that it includes every employee.

Cons

We as a company certainly have work to do to continue to make improvements, but we are headed in the right direction. Continued focus on transparency, accountability and employee development will help all of our team members and I am excited to be a part of this improvement.

1
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Automation-X Response
1y
Thank you so much for sharing your experience and kind words! We’re thrilled to hear that the positive changes are resonating with you, especially Phil’s return as President. It’s rewarding to know that our efforts to improve transparency and alignment across the leadership team are making a real difference. We’re especially grateful that you feel supported by your colleagues and value the close-knit relationships within the Automation-X team—our culture is something we take great pride in. It’s also wonderful to hear that our benefits, including the ESOP, stand out and contribute to your enthusiasm for the future. Knowing that every employee can share in the company’s success is something we believe strongly in. We appreciate your constructive feedback on areas where we can continue growing. You’re absolutely right—focusing on transparency, accountability, and employee development will be critical to keeping us on this positive path. Management will continue working hard to listen to employee feedback, set clear expectations, and hold everyone to the same high standards. Thank you for your dedication and contributions to Automation-X over the years. We’re excited to have you with us on this journey forward!
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