Management Roulette Makes it Impossible to Do Anything - Parts Sales Manager (PSM) AutoZone Employee Review

2.0
Jan 24, 2026
Recommend
CEO approval
Business outlook

Pros

Generally pretty chill environment. Opportunity to learn a lot of neat information and talk to all kinds of different people in different car communities. If you get decent or good management, you can actually have a fun time at work.

Cons

If you get bad management, you're screwed. In the past 2 and a half years at my one store, we've changed District Managers 4 times- some have been amazing, some have been sub-par but not the worst, and some have been god-awful. There's an overlying energy with some higher-ups that they need to throw their weight around, to be rude and fire anyone who gives them a sideways glance, to threaten and insult in a way so subtle that you're not sure if you heard that right. There is no consistency to how they're training people, or the rules to follow, or who to blame when someone doesn't know something that they "should" know. Such a lack of consistent upper management causes the lower level employees to be confused about what's expected of them, and can cause them to have massive gaps in training. It also means that new upper management that comes in doesn't know the people in the stores- they come in and base their opinion of you off your sales scores, not merit or work performance. Also, the pay is straight booty, you WILL NOT get paid enough.

Explore other reviews about AutoZone

5.0
Jun 1, 2026
Recommend
CEO approval
Business outlook

Pros

Great working environment and pay

Cons

need to work more hours

5.0
May 31, 2026
Recommend
CEO approval
Business outlook

Pros

AutoZone is an awesome place to work. They have given me a chance that I would not otherwise have. I am a disabled worker. My store manager hired me and later found out but that did not stop his decision to keep me on as his PSM. I have overcome so much. If you are looking for a place of acceptance and a good place to learn new skills. This is it. I have thrived here more than I thought I would have. I didn't know a thing about automotive industry but I have learned more in the last 9 months than I could have thought possible. I just passed my parts expert test, and I plan on keeping learning more under my store manager's wing.

Cons

None. You just need a little patience. Whatever this company lacks, it comes in growth and time with the individual and maturity. Pay raise, PTO, all that comes soon enough, you just have to have a little patience. AutoZone has great benefits. and is worth the wait.

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