Management was my only issue - Customer Service Representative (CSR) AutoNation Employee Review

Good benefits, some nice coworkers

Management, employees, no help from anyone

The department is work from home.

They do not provide any equipment/laptops and make you pay for your own virus protection. Extreme micromanagement leaves employees with little autonomy and creates unnecessary stress. Frequent layoffs and high turnover. Inconsistent scheduling and long hours, including recurring 10-14 hour days yet ending the week with no overtime. Employees are blamed for slow business conditions they cannot control. Unpaid on-call expectations when the work load is low. Low compensation relative to workload. Management often complains about having to answer employee questions, creating an environment where people feel discouraged from seeking guidance or clarification. Employees are treated as replaceable rather than valued contributors.