Middle managers and supervisors are burnt out and the attrition rate in claims has surpassed 20% while upper management states that they’re OK with this and felt they’re doing better than the industry. Your workload becomes greater as you take claims and calls from other associates who have left with no additional compensation and a downward spiral of more resignations continue.
Managers have the illusion of authority rather than actual authority. All raises, promotions and projections are set by officers and directors. If your claims director is not willing to hear issues or take action you’re stuck between a rock and a hard place. This is my current position and it’s forcing me to look for other opportunities.
