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Atrium Hospitality

Is this your company?

They loves sales....people not so much - General Manager Atrium Hospitality Employee Review

2.0
Apr 17, 2023
Recommend
CEO approval
Business outlook

Pros

- Individual property leadership can be really good. - Depending on your VPO, a lot of autonomy provided to manage how you feel is best.

Cons

- Corporate office, up to and including the 'top' are not very responsive to feedback. While they will seem to graciously accept it, they will also look for ways to discount it or change the narrative to fit their agenda. Even worse, they may take your ideas to make their own skewed versions without any credit given. - No true support to help upper management at the property levels cope with the change in the hospitality environment since COVID-19. If you don't have staffing or local support, expect to work nearly 24/7. - Sadly yet another 'yes-man' culture. If you follow the company line and your hotel is making money, you are a 'rockstar'; even if you are not taking care of the people you oversee. Mention needed changes or personal/property frustrations and they will look for a way to replace you. - Promotions to above property positions tend to go to those with close relationships with upper management, even if more qualified individuals are available.

Explore other reviews about Atrium Hospitality

5.0
Apr 15, 2026
Recommend
CEO approval
Business outlook

Pros

Free lunch Hotel discount Bouns

Cons

Housekeeping and front desk could be stronger.

1.0
May 19, 2026
Recommend
CEO approval
Business outlook

Pros

Hotel discounts included for Atrium portfolio in addition to brand discounts Lunch is included for employees

Cons

Hotels are all showing their age and corporate leadership refuses to invest in needed upgrades for high performing hotels. Advancement opportunities are advertised but never realized. Leadership prefers to laterally move high performers to low performing hotels instead of letting them advance at their current property. Wages are stagnant AI implementation is counter intuitive to guest satisfaction goals. Guests don’t like having to get past chat bots and AI receptionists to speak with a person. Other cost cutting measures are also frustrating for guests (ie Thermostats that turn off when they don't detect movement in 15 minutes) Corporate Leadership seems to display a clear favoritism to Sales Departments. Refusing to remove poor performers and covering up for their mistakes while expecting other departments to pick up their slack. Leadership has been selling hotels off instead of renovating them Poor executive decisions are never owned up to and are pushed down to the property level for blame. (For Example setting unrealistic 2025 budget goals) Executive strategy seems to be forcing hotels to become leaner and leaner to maximize revenue while expanding corporate roles that don’t enhance value. This leads to frustrated guests and lower revenue

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