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Atrium Hospitality

Is this your company?

Server/Bartender - Server/Bartender Atrium Hospitality Employee Review

2.0
Feb 11, 2017
Recommend
CEO approval
Business outlook

Pros

The company itself is very forward thinking, and innovative. With the right management, they will have great success.

Cons

The management at the location that I was located, were either great, or absolutely terrible. The good ones, were carrying the load for the bad, and making less money. The same goes for the hourly employees, and this is very frustrating, as you begin to feel that two or three people are doing everybody's job. Executive Chef continued to cut menu items, until there was barely anything on it, and the guest complained constantly about these actions. My time spent with the company was great, until upon leaving they cheated me out of all my paid time off, which I would have loved to taken, but could not, because of a constant shortage of help in F & B.

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Atrium Hospitality Response
7y
First, thank you for taking the time to provide your feedback regarding your Atrium Hospitality experience and, more importantly, your patience with our response. It is unfortunate that your experience was not as favorable as we would have expected. Our commitment to ensure that every Associate has a fulfilling, rewarding and mutually beneficial experience remains a priority for us. Driving an inclusive, transparent and open culture that consistently embodies our core values of "Perseverance, Teamwork, Service and Respect" is at the core of who we are as an organization. We appreciate your comments and take your feedback seriously. As an organization, it is incumbent upon us to hire and promote leaders and managers who, first and foremost, embody our core values. This is critical as they play a pivotal role in helping us build a strong, positive and engaged workforce. This is critical to our Associates, our organizational morale as well as the continued success of our business. We will always work with our Associates, leaders and managers to ensure that everyone receives the support they need to achieve the highest and best results imaginable and we will do so by encouraging open and transparent discussions about how we can all continue to grow and develop professionally and personally. As we continue to grow, we will hire and place the right people in positions so that we can maintain the staffing levels required for optimal efficiency, performance and results. Our priority is to cultivate a positive and engaging work environment for our Associates; after all, we are in the hospitality business! In those cases where we have fallen short of that, we want to know so we can respond accordingly. We encourage all associates to utilize our communication vehicles to escalate any issues so they can be addressed in a timely and efficient manner. Again, thank you for your patience with our response. We appreciate your transparent input and will reflect on it as we continue to make Atrium Hospitality a great company at which to work. We will continue to look at how we can improve our processes, benefits and working environment as we strive to make Atrium Hospitality an employer of choice. Thank you and we wish you all the best in your future endeavors.

Explore other reviews about Atrium Hospitality

5.0
Apr 15, 2026
Recommend
CEO approval
Business outlook

Pros

Free lunch Hotel discount Bouns

Cons

Housekeeping and front desk could be stronger.

1.0
May 19, 2026
Recommend
CEO approval
Business outlook

Pros

Hotel discounts included for Atrium portfolio in addition to brand discounts Lunch is included for employees

Cons

Hotels are all showing their age and corporate leadership refuses to invest in needed upgrades for high performing hotels. Advancement opportunities are advertised but never realized. Leadership prefers to laterally move high performers to low performing hotels instead of letting them advance at their current property. Wages are stagnant AI implementation is counter intuitive to guest satisfaction goals. Guests don’t like having to get past chat bots and AI receptionists to speak with a person. Other cost cutting measures are also frustrating for guests (ie Thermostats that turn off when they don't detect movement in 15 minutes) Corporate Leadership seems to display a clear favoritism to Sales Departments. Refusing to remove poor performers and covering up for their mistakes while expecting other departments to pick up their slack. Leadership has been selling hotels off instead of renovating them Poor executive decisions are never owned up to and are pushed down to the property level for blame. (For Example setting unrealistic 2025 budget goals) Executive strategy seems to be forcing hotels to become leaner and leaner to maximize revenue while expanding corporate roles that don’t enhance value. This leads to frustrated guests and lower revenue

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