Pros
I think what Atomic Data is doing "Right" by hiring hungry employees. I enjoyed working with individual who were young within their IT career and looking for way to better themselves. I really enjoyed getting inspired and working on my certifications. Atomic data also offer to pay for certifications (if you pass them, granted approved prior to taking them). The Fridge is stocked at some extent - see "Cons" section. I loved the monthly engagement from HR and also the chance to be trained for 30 days before you are placed on your shift…. However shortly after leaving, they let go of all of their HR. It nice that you get some rewards for working on billable tickets. Overall, great starting for young individuals.
Cons
I would start by saying, the "Bads" > the "Goods." Overall, if you're desperate and need an IT job, this the job for you. If you are looking to advance your career and you had some IT experience, otherwise AVOID! -This is a revolving door workplace; new people, 3 months later some people leaves, 3 months later more new people come, 3 months later, more people leaves. -It is very draining and exhausting to train new employee every 3 months. -You are ticket monkey, understand that, know that, expect that. -You are everything (NOC, Service desk, Security, junior engineer, etc.) and the compensation is WAY below what you should earn. Most company for Full time pays their NOC around $23-26/hr. Atomic is WAY below. Most NOC technical don't even scratch $20/hr. -This is a business, they only cared about making money... ticket count matters. Billable tickets are more desirable. If you grabbing billable tickets; upper management LOVE you. If you're grabbing non-billable ticket, upper management would take out the belt on you. -Senior technicians will always work on billable work, compared to non-billable; meaning if you're new, you stuck with non-billable work, which will burn you out fast. -Working on non-billable work can be routine, but you don't learn anything or gain skill abilities to further your career. -Career advancement is horrible. Expect to work for about 2-4 years before being considered for a level 2 and/or engineer position; unless you know upper management then you're golden. -Kitchen is stocked during the day and first part of the week, however if you work nights and weekend, expect to bring your own food or find whatever that is left. -Benefits are horrible. They only match 1 percent for retirement and you also need to meet criteria as well. 3 weeks of shared vacation between sick and personal time off; that horrible. -Expect to bring in your own keyboard and mice; place can be dump and devices are shared. -Shared workstations is horrible; "Someone else has your workstation, so you grab another person, that person can't use their workstation because you are using theirs, so they grab another person workstation, etc. No one is happy because they can't use their own workstation. -Lack of training but high level of expectation. -Expect to be yelled and threaten that you can lose your job. -Venting about the job to your peers during your lunch break is not allow; if caught then you may be fired. -You cannot take naps or use your phone on Atomic Data space during your non-paid lunch.