Pros
My co-workers were some of the best people I've worked with and I wish them the best Health insurance is excellent.
Cons
The Management here is shockingly poor - don’t believe the positive reviews. Unfortunately, instead of taking care of employees, listening to them, or even just paying them appropriately. These people staunchly refuse to change anything, and prefer to lie directly to your face repeatedly. Every employee they fire, is the recipient of thoroughly pointless trash talk - it's a real class act. Basically, if you’re not a manager, they think you’re stupid. They will ratchet your faith in humanity away from you. Their regular employee compensation is below market value, especially considering the flexibility you'll need as a non-exempt employee. Pay raises are a fantasy, or insultingly low. I did sales for a little over 5 years, so I hope readers believe me when I say I know a fair bit about talking to people. You know what people hate more than liars? Bad liars. It is worse than just saying nothing at all. They could pay their hardworking employees, but seem to prioritize anything and everything else. As a warning to commissioned employees, keep your receipts, they have a tendency to… lets say, conveniently, neglect to settle up. For a Brick and Mortar type of customer service oriented ISP, would you imagine it is wise to pour limited resources into software development and week long conferences when their core business is static/shrinking? No one supports you here - they will fire or lose an employee, which directly makes your job more difficult. Then blame you for diminished work - Amateur doesn't even come close to describing it. Expect to be micromanaged, at the strangest times, by people who have never done your job full time, but assume they know how to do it best. You’ll be held to an elusive standard that the managers consistently do not themselves meet. There is an inappropriate relationship between two managers, which is nothing new in the corporate world, but let me put it this way. If you were running a company, and hired someone, with literally no professional experience. Say you happened to find them at a local business. Then quickly promoted them to be in charge of the daily operation of that company. After which, the company had consistently and bafflingly high employee attrition for years on end (50%-80%), and the company itself was financially static those years - Would a rational person not conclude that management may be the issue? Also this appears to be clouding professional decision making for personal reasons - this is the nepotism others have referred to. Given the above, I would honestly describe the culture there as requiring a cult-like belief in management.