Good opportunity to learn, but management support lacking - Technical Support Specialist Atlantic.Net Employee Review

I've read all of these reviews and I have to say my experienced in the short time I've been here doesn't match up... I joined Atlantic.Net just a few months ago, and while it seems clear the company has had its share of challenges, I’ve already seen TONS of meaningful improvements. The team is more cohesive, the overall attitude is extremely positive, and the people we’re hiring today seem to be several notches above in experience and professionalism. We’re having meaningful discussions and making sure we have the tools, clarity, and support we need to not just do our jobs, but to grow in them. There’s a real focus now on removing obstacles, improving documentation and training, and helping everyone understand how they contribute to the success of the company. The leadership team is actively engaged in making improvements that I think matter. They're really trying to create consistency, raise expectations, and build an environment where strong contributors can do well and feel supported. I’ve seen firsthand how decisions are being made with long-term impact in mind, not just short-term fixes. The vibe is shifting in a very real way, and I’m encouraged by the direction we’re heading.

There’s still work ahead, particularly in streamlining internal processes and continuing to reinforce a consistent culture of accountability and communication. Some old behaviors and outdated tools are being phased out, but that takes time.

Gained some initial experience in the industry Opportunities to take on a wide range of tasks (though often way out of scope) Workers were okay, management was the main problem.

Compensation is misleading; pay does not match what is advertised, if it says 100k +, you will make likely 40k, good luck. No raises, bonuses, or benefits offered regardless of performance or time served Management consistently demands more without offering support or recognition Employees are undervalued and often treated as if they lack skills or knowledge Toxic environment where hard work is exploited rather than rewarded High turnover — people are often discarded once they've been used to their limit