Pros
There are no pros working for this company.
Cons
This company contracts to other companies to offer technical support for their products. Sykes, does not support their employees, they do not pay you when their tools are down, you can fill out a pay request but nine times out of 10 they do not approve the reason even though you were given a ticket number. Supervisors do not support the agents and it is difficult to get a response when there is an issue and they encourage you to not transfer the customer to them, and Sykes allows customers to abuse their agents verbally, you are not allowed to tell the customer that they are not allowed to talk to you in a threatening manner or use curse words, you are made to stay on the call, you are not allowed to disconnect the call and the pay is not worth the abuse that they allow, they use outdated software and their technical support department does not know what they are doing half the time, their system is always crashing or running slow and due to the mistreatment that they allow their customer representatives to endure they have a high turnaround of employees and also their training is not sufficient, they put their employees in production and they are not ready. I would not ever recommend this company to anybody, they do not care about their employees, they only care about the revenue they are getting from the companies that they are offering their services to.