Pros
Decent Benefits,401k, Time Off, Great for an initial job with minimal advancement. Semi - relaxed environment. 10th floor was a more professional setting than the call center below. System stability was great. Most people were professional and pleasant to work with.
Cons
Management became slightly chaotic. Upper Management was difficult to work with and role clarity became unclear. People delegated because they did not know and went in circles. Empty promises and too many overlapping middle managers. Office Space mentality. No upward advancement unless you're in the inner circle. Noticed a surge in outsourcing jobs to Mexico and soon to be India/Russia. Can't keep in-house American jobs? People seemed on a miserable grind on the 9th floor. IT/Product/Dev Reorganization performed which created super increased workload with no immediate back filling. Underpaid from the norm of Linkedin/Glassdoor and SF/Bay Area regions for similar jobs.