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      Ascensus

      Engaged employer

      Ascensus reviews

      Awful Company, You Are Another Number - Customer Service Representative Ascensus Employee Review

      1.0
      May 18, 2025
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      PTO Remote Work (when I worked there) Some friendly coworkers Work ends as day is done

      Cons

      Everything else Management is terrible, unhelpful, unfriendly, and hate their jobs as much as we did Minimal training that does NOT prepare you for the job Blame for not knowing what wasn't taught in training Told to take on additional training during the MINUTE between back-to-back calls (told we had to complete "on our own time" for NO ADDITIONAL PAY) Low pay No career mobility, definition of a "dead-end" job

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      5.0
      Jun 3, 2026
      Compliance analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Excellent manager and team with streamlined processes. Benefits are greater than what I have seen in a majority of other businesses. The IT team generally moves very quick to resolve issues. HR/Hiring team was very quick and informative.

      Cons

      Only have two monitors when three would offer more efficiency. Although many tasks have SOPs and guides, some guides might not be updated (IE I found a guide that had the incorrect naming convention for a file). Any study materials needed to obtain relevant professional credentials are not covered by Ascensus. Obtaining relevant professional credentials also does not provide you with any bonus. You must wait a minimum of 12 months in your current position before wanting to change/pursue other job opportunities at Ascensus. The career ladder, at least in the Compliance team, seems rather narrow and limited.

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