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      Ascensus

      Engaged employer

      Ascensus reviews

      Stressful Job and You are just a number - Customer Service Representative Ascensus Employee Review

      2.0
      Aug 16, 2023
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      You get to learn from wealthy people mindsets regarding taxes and how they move money around (depending on what department you're in). That's about it.

      Cons

      -Very stressful job and incredibly low pay for all you do. -They genuinely do not care about your mental health; you're just a number. - If there's no PTO available whenever you need it it doesn't matter if your mom or granny or whoever died or what the emergency is they will count it against you. - Their employee turnover ratio is so high that they are not incentivized to treat you like a real human being. Every month people quit.

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      5.0
      Jun 3, 2026
      Compliance analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Excellent manager and team with streamlined processes. Benefits are greater than what I have seen in a majority of other businesses. The IT team generally moves very quick to resolve issues. HR/Hiring team was very quick and informative.

      Cons

      Only have two monitors when three would offer more efficiency. Although many tasks have SOPs and guides, some guides might not be updated (IE I found a guide that had the incorrect naming convention for a file). Any study materials needed to obtain relevant professional credentials are not covered by Ascensus. Obtaining relevant professional credentials also does not provide you with any bonus. You must wait a minimum of 12 months in your current position before wanting to change/pursue other job opportunities at Ascensus. The career ladder, at least in the Compliance team, seems rather narrow and limited.

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