DO NOT TRUST THIS COMPANY!!! Very Sneaky - Customer Representative Ascensus Employee Review

1.0
Feb 28, 2023
Recommend
CEO approval
Business outlook

Pros

The only Pros about is the ability to work from home

Cons

The Cons is that Management sucks.....Once out on the floor I did not meet my TL until I had already been on the floor for about 3weeks Once she returned my Manager got switched then a couple months after that my TL was switched although the new TL was good but I was too far gone basically because the previous TL did NO one on ones she never let me know what I was doing good or bad on then I lost my Brother in the beginning of Dec I went on a approved FMLA and once coming back from my leave a week and a half after I was let go but was never really told why? Just was offered to some kind of Severance package which they referred to it as (separation pay/Continuous Pay)

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5.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

Excellent manager and team with streamlined processes. Benefits are greater than what I have seen in a majority of other businesses. The IT team generally moves very quick to resolve issues. HR/Hiring team was very quick and informative.

Cons

Only have two monitors when three would offer more efficiency. Although many tasks have SOPs and guides, some guides might not be updated (IE I found a guide that had the incorrect naming convention for a file). Any study materials needed to obtain relevant professional credentials are not covered by Ascensus. Obtaining relevant professional credentials also does not provide you with any bonus. You must wait a minimum of 12 months in your current position before wanting to change/pursue other job opportunities at Ascensus. The career ladder, at least in the Compliance team, seems rather narrow and limited.

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