Dont drink their koolaid. Run far away from this place - Customer Service Representative Ascensus Employee Review

1.0
Jun 9, 2017
Recommend
CEO approval
Business outlook

Pros

Not much to place here. This place treats their employees like they are in kindergarten. Everything but paying their employees what they deserve

Cons

High turnover. Rampant favoritism, unprofessional managers, outdated recordkeeping system, expensive health benefits, corny core values that noone follows or lives by, long vesting schedules since they know people wont last, angry clients /advisors, outdated technology , high fees, and low pay for work

Explore other reviews about Ascensus

5.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

Excellent manager and team with streamlined processes. Benefits are greater than what I have seen in a majority of other businesses. The IT team generally moves very quick to resolve issues. HR/Hiring team was very quick and informative.

Cons

Only have two monitors when three would offer more efficiency. Although many tasks have SOPs and guides, some guides might not be updated (IE I found a guide that had the incorrect naming convention for a file). Any study materials needed to obtain relevant professional credentials are not covered by Ascensus. Obtaining relevant professional credentials also does not provide you with any bonus. You must wait a minimum of 12 months in your current position before wanting to change/pursue other job opportunities at Ascensus. The career ladder, at least in the Compliance team, seems rather narrow and limited.

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