Positive Reviews Are Demanded. The Culture Is Toxic. Unlimited PTO is Recruiting Bait. - Anonymous employee Artera (CA) Employee Review

It's an exciting place to work- everyone is laser focused on achieving our goals! We are a fully remote company, and for a startup, we really have our act together. The sales team is like a family- we are always collaborating and lifting each other up- it's a refreshing culture and I love doing my job. Honestly everyone that works here is really cool/easy to get along with/and whip smart!

They use a lot of slack channels, but that's really the only downside (remembering to check slack all day long!)

None. Any positive you find here will be short-lived or used to distract from serious, ongoing issues within the Customer Success department.

Please believe the negative reviews — they are accurate. I made the mistake of ignoring them. What I experienced was even worse. Despite early optimism, the Customer Success department is plagued by instability, unclear leadership, and micromanagement. Management will make verbal commitments about promotions and growth, only to walk them back without explanation. Boundaries are routinely violated — including being contacted during off-hours — with no regard for employee well-being. There’s no real coaching, no genuine support, and absolutely no accountability. Instead, you’re expected to endure micromanagement, manipulation, and outright disrespect — often from those in charge. When concerns are raised, they’re twisted to shift blame back onto the employee. If your experience doesn’t fit the narrative leadership wants to push, it will be used against you. The CSM and ACSM contribute to a toxic environment where gossip, favoritism, and power games take priority over collaboration or growth. Internal communication becomes personal and unproductive, and team members are regularly left walking on eggshells. The dysfunction is so ingrained it’s treated as normal. Compensation is below market, especially given the emotional toll of the job. Morale is low, turnover is high, and yet leadership either doesn’t see the damage — or simply doesn’t care.