Pros
Decent Pay and benefits but they dont make up for the trouble you'll face.
Cons
The following is based on a rough account of my experience. Your training will primarily consist of power point presentations and shadowing other employees. The staff you shadow tries to be as helpful as they can but forget going to management let alone your designated "trainer". The product/program is confusing and they openly state how its tricky to understand, but DONT WORRY, it'll just... 'click' one day. A lot of the material pertaining to your job as a customer support rep is counter intuitive but they dont make an effort to ensure your understanding and success, in fact they put more effort into training their clients than employees, but i digress. Overall, the company is one that not only just looks for reasons to fire you but seems to set you up for failure. Your success will be determined by two things: Whether or not you can properly train make sense of the book thrown at you all the while passing/meeting the ambiguous set of standards that they will not make clear to you. While Paul and his family might be charmers they're cut throat and have little regard for the well being and success of their employees. Honesty is not their strong suit as they will work to manipulate you before spitting you out. Any positive review is written by their management in an effort to offset the truth. The negative reviews hardly do the honest experience justice. Just avoid the company at all costs.