Customer Success is underpaid and talent is leaving - Anonymous employee Appian Employee Review

Thank you for sharing your feedback. We’re thrilled to hear that you’ve appreciate our product and the friendly coworkers. We understand your concerns about compensation and want to assure you that we’re committed to remaining competitive in the market. Currently, we’re conducting a thorough review of our compensation packages to ensure they align with industry standards and reflect the value of our team members. Our aim is to offer a holistic package that not only includes salary but also meaningful benefits and a positive work environment. Regarding growth and promotion opportunities, we’re actively rolling out career development plans and transparent promotion benchmarks for all roles across the company. For our consulting team specifically, there are a variety of paths to grow – whether it’s deepening expertise within consulting or transitioning to roles in product or engineering. We’re excited about supporting our employees in achieving their career goals. We truly value your input and encourage open communication. If you’d like to discuss compensation or career development further, we’d love for you to connect with your manager or HRBP. Thank you for taking the time to share your thoughts – your feedback helps us improve.