Every day feels like your last. No job security. Best managers fired or retired early. Toxic workplace. - Customer Service Representative Amwins Group Employee Review

1.0
Sep 22, 2015
Recommend
CEO approval
Business outlook

Pros

The company is located in a good safe location near the water.

Cons

Hundreds of temporaries and easy ft dismissals with lame reasons for firing. People are disposable.

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Amwins Group Response
10y
AmWINS Group Benefits’ call center has experienced unprecedented growth in 2015. In an effort to meet the demands of this developing client base and accommodate the retirement of the call center’s director, we have made proactive changes to the structure and organization of the department, including hiring temporary employees for open enrollment. We believe that the modifications made to the call center’s structure will positively impact the way in which we conduct business.

Explore other reviews about Amwins Group

5.0
Jun 11, 2026
Recommend
CEO approval
Business outlook

Pros

Cohesive Team collaboration, empowerment to accomplish tasks and projects. Accessible and engaged C-Suite. Relatively 'flat' organization with less concern about titles (though they are abundant) and more concern with simply working together to meet business needs. No micromanagement of workload or PTO. Benefit package is above average, reasonable 401k match, decent health insurance,

Cons

no particular cons of concern

2.0
Jul 8, 2026
Recommend
CEO approval
Business outlook

Pros

Reputable company overall. Great people and team members.

Cons

Working on the HR team often leaves employees feeling invisible, undervalued, and frustrated by leadership that is disconnected from the team’s day-to-day work. Management frequently lacks an understanding of employee workloads and challenges, resulting in unrealistic expectations and poor decision-making. Training and onboarding are inadequate, with many employees expected to perform at a high level without the proper guidance or support. Rather than being set up for success, employees are often left to figure things out on their own and are then held accountable for mistakes that could have been avoided with better training.

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