Struggles and Stumbles: A Company in Peril - Account Director Amwell Employee Review

2.0
Jul 6, 2023
Recommend
CEO approval
Business outlook

Pros

Remote work environment. Unlimited PTO. The HR department demonstrated responsiveness by actively addressing employee feedback through engagement surveys. Employees had the opportunity to take on new projects, which added variety and potential for personal growth. Additionally, the company introduced new tools and resources, aiming to enhance productivity and efficiency. However, the execution of these initiatives fell short, rendering them ineffective and failing to make a significant impact.

Cons

Overall, executive management displays poor leadership, constantly shifting priorities, and a lack of transparency for customer-facing teams. Also, the stock-based compensation offered is a joke. Instead of granting stock to deserving managers and contributors, the board and executives opted to literally hire more C-level management, lavishing them with millions in stock compensation, with the misguided belief that one new individual could miraculously save the company (this information is public btw). Moreover, the absence of standardized incentives resulted in unfair treatment regarding bonuses, commissions, and overall expectations across different teams and employees on the same team. Collaboration across departments is abysmal, with little voluntary engagement unless under duress. The company's extremely hierarchical culture hindered decision-making and perpetuated gatekeeping practices, leading to longer than expected timelines across the board. Regrettably, morale throughout the company remains low, with no executives taking responsibility for the situation. Combined with the company's struggling state, this fostered a demoralizing work environment, prompting many experienced individuals to seek greener pastures elsewhere.

Explore other reviews about Amwell

5.0
Dec 2, 2025
Recommend
CEO approval
Business outlook

Pros

Has great company culture + 100% virtual. Everyone I met/talked to were so kind and supportive. Great benefits as well -- extra holidays and summer Fridays.

Cons

Not that I know of

1.0
May 12, 2026
Recommend
CEO approval
Business outlook

Pros

Used to have great execs, VPs, colleagues and teams before all quit or were laid off

Cons

CEO is literally out to lunch overseas and totally out of touch with the company. He was great at selling the vision pre-IPO but has no clue how to run and grow a public company. All the old leadership and management has either quit or been fired. Leadership has destroyed BILLIONS of dollars (with a capital 'B') in investor money and shareholder value. Options are so underwater that you would need a deep sea submarine to reach them. Top 3 execs and board members are literally family. They take huge salaries and options as they suck the company dry. Now close to draining more than $1 billion in post-IPO cash. Post IPO, market cap was about $6 billion. Now $130 million. It takes special skills for a CEO to lose 98% of company value and not be fired.

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