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      Amica Insurance

      Engaged employer

      Amica Insurance reviews

      Not a Workplace that is Inclusive - Customer Service Representative (CSR) Amica Insurance Employee Review

      1.0
      Apr 4, 2025
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Some coworkers were fun to work with and helped make the days better.

      Cons

      Pay didn’t match the workload and workload was not distributed fairly. Lack of assistance from upper management, lack of proper training for correct position and lack of proper communication. The managers made an effort to compare coworkers to each other and have humiliation situations where only certain coworkers were not recognized for their work efforts. The annual reviews were performed that reflected that all work efforts had been met but then PP was placed right afterwards that ultimately ended up with termination. This company has lack of consideration/understanding and showed favoritism. The immediate supervisor should also take calls when an the customer request to speak to a manager.

      avatar
      Amica Insurance Response
      1y
      We’re sorry to hear you feel this way. Even though you don’t recommend Amica after your time, please know that we truly do listen to the feedback we receive from our employees, and we’d like the opportunity to learn more about your experience here. If you’re interested in speaking with us and providing further details, could you please email us at employeefeedback@amica.com? Thank you.

      Explore other reviews about Amica Insurance

      5.0
      Jun 8, 2026
      Actuarial intern
      Recommend
      CEO approval
      Business outlook

      Pros

      Full of great people, nice area.

      Cons

      No cons or complaints to report.

      3.0
      Apr 28, 2026
      Senior adjuster
      Recommend
      CEO approval
      Business outlook

      Pros

      Nearly all remote work for most (some are 100% remote). Some still hybrid if you are unfortunate to live close to a branch. They try to keep work life balance there for you. Most management (some do not) actually care for you personally. For the industry, caseloads are manageable (still tough job).

      Cons

      They are slowly becoming more and more controlling in how you work. The new phone system that is coming in (Genesis) is "big brother" listening in and monitoring your day-to-day activities to make sure you are in fact working. NOT A GOOD FEELING! It started with front line staff and now they seem to be rolling it out to their tenured adjuster staff. They should let the fact that we are settling claims show for itself. They say it is "training." I say it is intrusive and fosters a feeling of mistrust. Can't wait to retire! I love what I do, but don't like the trend I am seeing and feeling.

      1
      avatar
      Amica Insurance Response
      2w
      Thank you for taking the time to share this feedback with us on Glassdoor. We’re happy to know that you love what you do, but we are sorry to hear you have some concerns. We’re focused on supporting our teams with training and consistency, while delivering the best experience for our customers. We’d appreciate the opportunity to discuss your comments with you in greater detail, and we’d like to schedule some time to speak with you. Could you please email us at employeefeedback@amica.com? Thank you.
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