Regarding workflow changes I do feel that there have been several changes within the company that have driven a lot of hard working employees away, whether that be the life referral goal of now being 2 per month or losing both work from home days, what about fully remote reps? What is the mandate for them? or now the two hour down time (3:00-5:00) to work on assigned activities is no longer part of our work day but rather an hour of assigned off queue time and if you get a call that cuts into that off queue time, you don’t get it back. That time away from the phone is important to us especially in utility due to calls being a lot more in depth, lastly the board system having both East and West service centers is not fair or practical since we are on two different time zones. I think Amica should take these into consideration as constructive criticism
