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      Amica Insurance

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      Amica Insurance reviews

      Mental, Emotional, Sexual Abuse and No Diversity - Claims Adjuster Amica Insurance Employee Review

      1.0
      Sep 9, 2022
      Claims adjuster
      Recommend
      CEO approval
      Business outlook

      Pros

      Most people are good people, but the bad guys, who were mostly WHITE and very judgmental, discriminatory, and dismissive to Women were extremely abusive and a constant mental turmoil to their "targeted" person.

      Cons

      Attractive young women in any training for professional positions were evaluated harshly with total discrimination based on what they looked like. The Cons were big and at that time were not publicly known because there was no internet. Was sexually harassed by a Trainer in a program and was terrified to report this for fear of retribution, which was hurled at me as an "offensive" measure anyway by the sexual predator in a character attack launched against me. The other Trainer was verbally abusive, constantly making verbal bets against me to other employees, and harshly questioned me constantly with regards to my loyalty, intelligence, abilities, and other strange and imposing lines of interrogations that the male Trainees did not have to suffer. It was terrifying for a young person out of College and starting out in something new that they hoped to learn and grow within.

      avatar
      Amica Insurance Response
      3y
      We’re very concerned about the comments you shared in your review, and we’d like to speak with you to learn more about your experience during our training programs. We would like for you to email us at employeefeedback@amica.com with any additional information you can provide so we can look into this further. Alternatively, you can contact any member of our Employee Relations team to file a complaint of this nature. We truly do value Diversity, Equity and Inclusion and we would like to remind you that we have a non-harassment policy, which affirms that retaliation against an individual who brings forward a complaint of harassment will not be tolerated. We look forward to the opportunity to speak with you directly. Thank you.

      Explore other reviews about Amica Insurance

      5.0
      Jun 26, 2026
      Apd claims representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Excellent training and onboarding, supportive colleagues, and plenty of opportunities to develop professionally. Ample support for continuous learning and the chance to take on more responsibility over time. The benefits are competitive. There is room for growth and advancement over time.

      Cons

      I haven’t come across any downsides.

      3.0
      Apr 28, 2026
      Senior adjuster
      Recommend
      CEO approval
      Business outlook

      Pros

      Nearly all remote work for most (some are 100% remote). Some still hybrid if you are unfortunate to live close to a branch. They try to keep work life balance there for you. Most management (some do not) actually care for you personally. For the industry, caseloads are manageable (still tough job).

      Cons

      They are slowly becoming more and more controlling in how you work. The new phone system that is coming in (Genesis) is "big brother" listening in and monitoring your day-to-day activities to make sure you are in fact working. NOT A GOOD FEELING! It started with front line staff and now they seem to be rolling it out to their tenured adjuster staff. They should let the fact that we are settling claims show for itself. They say it is "training." I say it is intrusive and fosters a feeling of mistrust. Can't wait to retire! I love what I do, but don't like the trend I am seeing and feeling.

      1
      avatar
      Amica Insurance Response
      3w
      Thank you for taking the time to share this feedback with us on Glassdoor. We’re happy to know that you love what you do, but we are sorry to hear you have some concerns. We’re focused on supporting our teams with training and consistency, while delivering the best experience for our customers. We’d appreciate the opportunity to discuss your comments with you in greater detail, and we’d like to schedule some time to speak with you. Could you please email us at employeefeedback@amica.com? Thank you.
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