Place is very old school! - Sales Representative Amica Insurance Employee Review

1.0
Jul 29, 2022
Recommend
CEO approval
Business outlook

Pros

Too be honest, not really much besides the benefits & my schedule personally

Cons

For starters the position is a glorified call center job where your availability needs to be 7 days a week. Me personally I didn’t have to work a weekend. They also are very old school and have yet to adapt work from home especially when the entire company did it for 2 years with COVID. The biggest thing is the company has a “dependability” clause with time off, whether you use vacation, or unpaid time and the allotted slots are filled for that day, you get docked dependability hours for however many you take off. Still get paid if you use vacation, but get negatively effected….doesn’t really make sense??? For a company that preached about culture when I got hired, they don’t seem to really care about everyone leaving the department (myself included).

avatar
Amica Insurance Response
3y
Thank you for your review. We care greatly about our employees and the feedback they share with us. Although you are no longer with the company, we’d welcome the opportunity to speak with you about your time here. Could you please email us at employeefeedback@amica.com so we can learn more? Thank you.

Explore other reviews about Amica Insurance

5.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

Full of great people, nice area.

Cons

No cons or complaints to report.

3.0
Apr 28, 2026
Recommend
CEO approval
Business outlook

Pros

Nearly all remote work for most (some are 100% remote). Some still hybrid if you are unfortunate to live close to a branch. They try to keep work life balance there for you. Most management (some do not) actually care for you personally. For the industry, caseloads are manageable (still tough job).

Cons

They are slowly becoming more and more controlling in how you work. The new phone system that is coming in (Genesis) is "big brother" listening in and monitoring your day-to-day activities to make sure you are in fact working. NOT A GOOD FEELING! It started with front line staff and now they seem to be rolling it out to their tenured adjuster staff. They should let the fact that we are settling claims show for itself. They say it is "training." I say it is intrusive and fosters a feeling of mistrust. Can't wait to retire! I love what I do, but don't like the trend I am seeing and feeling.

1
avatar
Amica Insurance Response
2w
Thank you for taking the time to share this feedback with us on Glassdoor. We’re happy to know that you love what you do, but we are sorry to hear you have some concerns. We’re focused on supporting our teams with training and consistency, while delivering the best experience for our customers. We’d appreciate the opportunity to discuss your comments with you in greater detail, and we’d like to schedule some time to speak with you. Could you please email us at employeefeedback@amica.com? Thank you.
See reviews by: Helpful|Rating|Date|All