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      Amica Insurance

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      Amica Insurance reviews

      This ship is sinking fast! - Anonymous employee Amica Insurance Employee Review

      1.0
      Jun 12, 2022
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The benefits are very good!

      Cons

      The work load is insane. You are burdened with sales goals no matter if you're on a specialized team or not. Also with the continued high attrition rate, everyone who is trying to remain a dedicated employee is now tasked with the work of those who left. Those who are left are hanging on by a thin string. This Rob Peter to pay Paul mentality is not substanable. Customers are complaining as they're noticing the drop in customer service due to loss of staff and employee burnout.

      avatar
      Amica Insurance Response
      4y
      We appreciate your honesty and taking the time to share. You may be aware that we are hiring across multiple locations to help ease the workload for our employees. We are also encouraging our employees to refer great candidates through our employee referral program. The feedback we receive from our employees helps us continue to make Amica a great place to work, so we’d like the opportunity to learn from you directly. Could you please email us at employeefeedback@amica.com so we can set up some time to discuss your experience? Thank you.

      Explore other reviews about Amica Insurance

      5.0
      Jun 8, 2026
      Actuarial intern
      Recommend
      CEO approval
      Business outlook

      Pros

      Full of great people, nice area.

      Cons

      No cons or complaints to report.

      3.0
      Apr 28, 2026
      Senior adjuster
      Recommend
      CEO approval
      Business outlook

      Pros

      Nearly all remote work for most (some are 100% remote). Some still hybrid if you are unfortunate to live close to a branch. They try to keep work life balance there for you. Most management (some do not) actually care for you personally. For the industry, caseloads are manageable (still tough job).

      Cons

      They are slowly becoming more and more controlling in how you work. The new phone system that is coming in (Genesis) is "big brother" listening in and monitoring your day-to-day activities to make sure you are in fact working. NOT A GOOD FEELING! It started with front line staff and now they seem to be rolling it out to their tenured adjuster staff. They should let the fact that we are settling claims show for itself. They say it is "training." I say it is intrusive and fosters a feeling of mistrust. Can't wait to retire! I love what I do, but don't like the trend I am seeing and feeling.

      1
      avatar
      Amica Insurance Response
      2w
      Thank you for taking the time to share this feedback with us on Glassdoor. We’re happy to know that you love what you do, but we are sorry to hear you have some concerns. We’re focused on supporting our teams with training and consistency, while delivering the best experience for our customers. We’d appreciate the opportunity to discuss your comments with you in greater detail, and we’d like to schedule some time to speak with you. Could you please email us at employeefeedback@amica.com? Thank you.
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