Micromanagment. Lots of pressure to sell, sell, sell even though we are service reps. Management expects us to grill customers who call to cancel in the hopes we can save their account by telling them about our great " longevity and excellent customer service" however, our customers are leaving us because our rates are high. In this economy all the customer service in the world won't save a customer who can get the same policy for less money. This company used to be a great place to work where reps could take good care of customers. Now we are just micromanaged and nagged to sell life insurance, umbrellas and other lines. If you don't like selling avoid taking a customer service position with this co.
