Looking for micromanagement and top-down decision making? This is your place! - Computer Programmer Amica Insurance Employee Review

1.0
Dec 19, 2021
Recommend
CEO approval
Business outlook

Pros

Ok benefits. Some great co-workers.

Cons

Now with the omicron variant in RI, senior management still insists on bringing people back to work on-site because that’s just what they want. They keep saying “they’re listening” but if that were the case they’d admit people do not want to be in the office and want to work remotely. You have senior management sitting in their spacious private offices telling the rest of us who work in an open space floor plan that we need to come back into the office because of some amorphous “culture” that’s mostly performance by a CEO who never comes out of his office except to do things like have his photo taken at PR-type events. For some unexplained reason a handful of people were allowed to move and work permanently from home while others were told no, you have to come back into the Petrie dish that is our office space. No explanation why some are allowed to work remotely on a permanent basis while the majority are not. Senior management likes to point to every other reason employees are leaving in droves except their own failed policies. They say “we’re listening” but especially with regards to remote work, the response has sometimes been downright hostile like “why do you keep asking us this, we’ve decided you must come back on-site.” How long does it take to decide “what’s best” when you’ve been told for the past year what we want? All the senior management has worked at Amica for most of their entire career life so they have a very narrow perspective on fresh ways of organizing the company including decision making and reporting structure. They recently rolled out a weak “retention bonus” that’s stretched with installments over 6 months. This isn’t going to keep anyone who wants to leave since when you move to a new company, you automatically get a big pay increase well above the few dollars employees wind up getting with this bonus that has the taxes taken out of it and basically results in half the amount of the bonus they claim they’re giving. They’re always talking about diversity but that is strictly superficial. Diversity of thought is not encouraged and decisions are made by senior management that is then pushed down on everyone else.

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Amica Insurance Response
4y
We’re sorry to hear you feel this way about Amica. Safety has been a top priority of ours when it comes to bringing employees back into the office, and we continue to take measures to ensure that our employees are safely distanced and adhering to mask guidelines. We believe that Amica is one of the best places to work, and we consider all of the feedback we receive when we make decisions about the direction of our company. We do care about your feedback as well, and we’d like to the opportunity to discuss your review with you. Could you please email us at employeefeedback@amica.com so we can get in touch? Thank you.

Explore other reviews about Amica Insurance

5.0
Jun 26, 2026
Recommend
CEO approval
Business outlook

Pros

Excellent training and onboarding, supportive colleagues, and plenty of opportunities to develop professionally. Ample support for continuous learning and the chance to take on more responsibility over time. The benefits are competitive. There is room for growth and advancement over time.

Cons

I haven’t come across any downsides.

3.0
Apr 28, 2026
Recommend
CEO approval
Business outlook

Pros

Nearly all remote work for most (some are 100% remote). Some still hybrid if you are unfortunate to live close to a branch. They try to keep work life balance there for you. Most management (some do not) actually care for you personally. For the industry, caseloads are manageable (still tough job).

Cons

They are slowly becoming more and more controlling in how you work. The new phone system that is coming in (Genesis) is "big brother" listening in and monitoring your day-to-day activities to make sure you are in fact working. NOT A GOOD FEELING! It started with front line staff and now they seem to be rolling it out to their tenured adjuster staff. They should let the fact that we are settling claims show for itself. They say it is "training." I say it is intrusive and fosters a feeling of mistrust. Can't wait to retire! I love what I do, but don't like the trend I am seeing and feeling.

1
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Amica Insurance Response
2w
Thank you for taking the time to share this feedback with us on Glassdoor. We’re happy to know that you love what you do, but we are sorry to hear you have some concerns. We’re focused on supporting our teams with training and consistency, while delivering the best experience for our customers. We’d appreciate the opportunity to discuss your comments with you in greater detail, and we’d like to schedule some time to speak with you. Could you please email us at employeefeedback@amica.com? Thank you.
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