I've been with Amica for a few years and although it felt like being a part of a big family before, it now feels like we were left on the street by said family to find a way to care for ourselves on our own. First and foremost, forcing people to go back into the office. They mention it's all about the "Culture" when in reality it's more about them wanting to use the building they're paying rent for & possibly the minute or two lag time when picking up the phones which disrupts their service scores. They don't care that people feel unsafe and anxious about being in the office during these times, even those with medical issues (such as myself). It's ridiculous considering other companies have adapted to the times and now offer remote options.
Also, they've announced big changes with regionalization that no one is happy about. Mind you we already started handling various states
months back but now they've implemented changes that force you to work most Saturdays & Holidays since the new system makes it difficult to find a replacement if you can't work it. Although they're forcing people to work in office, because of regionalization, managers are scattered throughout the states and most meetings are all virtual. Working with managers you don't know and don't feel comfortable with make it hard to speak up and there's also a great sense of disconnect, especially working in such a big company.
After a few years here, I thought Amica would be my end-game, where I would retire but all these changes are forcing me to look for a different job. I'm not the only one clearly. As they keep sending out retention checks to stop people from quitting. I've already applied to a few and am trying to get out as early as possible before things get worse, which by the looks of it, will be soon!
