The best company I've ever worked for! - Account Representative Amica Insurance Employee Review

5.0
Sep 5, 2012
Recommend
CEO approval
Business outlook

Pros

Amica is an all around good company. They have a 90% retention rate of their customers and their employees which is quite impressive. They have integrity so you can feel good selling insurance policies here knowing your customers will be taken care of in the event of a loss. My manager was awesome at the Oregon Regional Office but I've heard that other offices were not so great. The culture of the office is determined by the leadership so make sure the office you want to work at has good leaders.

Cons

There was always way more work than there was time in a day. But that's true at a lot of jobs. The pay wasn't exceptional either. They provide a steady income but you don't have the opportunity of making $100k very easily. And they are a little behind the times when it comes to technology. Oh and if you want to work form home that's not an option.

Explore other reviews about Amica Insurance

5.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

Full of great people, nice area.

Cons

No cons or complaints to report.

3.0
Apr 28, 2026
Recommend
CEO approval
Business outlook

Pros

Nearly all remote work for most (some are 100% remote). Some still hybrid if you are unfortunate to live close to a branch. They try to keep work life balance there for you. Most management (some do not) actually care for you personally. For the industry, caseloads are manageable (still tough job).

Cons

They are slowly becoming more and more controlling in how you work. The new phone system that is coming in (Genesis) is "big brother" listening in and monitoring your day-to-day activities to make sure you are in fact working. NOT A GOOD FEELING! It started with front line staff and now they seem to be rolling it out to their tenured adjuster staff. They should let the fact that we are settling claims show for itself. They say it is "training." I say it is intrusive and fosters a feeling of mistrust. Can't wait to retire! I love what I do, but don't like the trend I am seeing and feeling.

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Amica Insurance Response
1w
Thank you for taking the time to share this feedback with us on Glassdoor. We’re happy to know that you love what you do, but we are sorry to hear you have some concerns. We’re focused on supporting our teams with training and consistency, while delivering the best experience for our customers. We’d appreciate the opportunity to discuss your comments with you in greater detail, and we’d like to schedule some time to speak with you. Could you please email us at employeefeedback@amica.com? Thank you.
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