Prepare for little pay and alotta stress - Associate Account Representative Amica Insurance Employee Review

1.0
Nov 19, 2017
Recommend
CEO approval
Business outlook

Pros

-above average benefits, for example the 401k matching is pretty impressive -decent amount of time off starting at 6 months

Cons

-antiquated, user-horribly unfriendly technology -management is a rotation of recently graduated know-nothing frat boys and sorority girls -job descriptions are deceiving. For example- Associate Acct Representative is a call center customer service position with few sales opportunities and zero room for advancement, mostly fixing other people’s screw-ups -the pay is a joke for the amount of work you are responsible for. Emails come directly from customers to you all day, along with calls, voicemails, assigned work from the fax queue, outbound call requirements, mail handling, etc. - the bonus program for sales hasn’t been updated in 5 years, that’s right, everything is more expensive in life but your small bonus stays the same. -terrible work culture. Teams are pitted against each other, managers only care about looking good to the branch manager so they can be promoted. You really are nothing but a number there. -high turnover- there is a reason for that you know.

Explore other reviews about Amica Insurance

5.0
Jun 26, 2026
Recommend
CEO approval
Business outlook

Pros

Excellent training and onboarding, supportive colleagues, and plenty of opportunities to develop professionally. Ample support for continuous learning and the chance to take on more responsibility over time. The benefits are competitive. There is room for growth and advancement over time.

Cons

I haven’t come across any downsides.

3.0
Apr 28, 2026
Recommend
CEO approval
Business outlook

Pros

Nearly all remote work for most (some are 100% remote). Some still hybrid if you are unfortunate to live close to a branch. They try to keep work life balance there for you. Most management (some do not) actually care for you personally. For the industry, caseloads are manageable (still tough job).

Cons

They are slowly becoming more and more controlling in how you work. The new phone system that is coming in (Genesis) is "big brother" listening in and monitoring your day-to-day activities to make sure you are in fact working. NOT A GOOD FEELING! It started with front line staff and now they seem to be rolling it out to their tenured adjuster staff. They should let the fact that we are settling claims show for itself. They say it is "training." I say it is intrusive and fosters a feeling of mistrust. Can't wait to retire! I love what I do, but don't like the trend I am seeing and feeling.

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Amica Insurance Response
2w
Thank you for taking the time to share this feedback with us on Glassdoor. We’re happy to know that you love what you do, but we are sorry to hear you have some concerns. We’re focused on supporting our teams with training and consistency, while delivering the best experience for our customers. We’d appreciate the opportunity to discuss your comments with you in greater detail, and we’d like to schedule some time to speak with you. Could you please email us at employeefeedback@amica.com? Thank you.
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