Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Amica Insurance

      Engaged employer

      Amica Insurance reviews

      Account Representative - Anonymous employee Amica Insurance Employee Review

      4.0
      Jul 12, 2017
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company to work for! Good benefits, always providing lunch, provides massage therapist in office (which helps when you are sitting at a computer all day), my co-workers and work environment was the best drama free work environment I have ever had! Dont get me wrong, there's always something going on work wise with customers, but that is what comes with customer service!

      Cons

      Expected to be like a robot, just sitting at a computer. Always being tracked how much time you are spending with everything (though since it is a call center environment, this is what the company needs to do). Kind of hard to move up in the company since they dont hire account managers from current account rep positions.

      Explore other reviews about Amica Insurance

      5.0
      Jun 26, 2026
      Apd claims representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Excellent training and onboarding, supportive colleagues, and plenty of opportunities to develop professionally. Ample support for continuous learning and the chance to take on more responsibility over time. The benefits are competitive. There is room for growth and advancement over time.

      Cons

      I haven’t come across any downsides.

      3.0
      Apr 28, 2026
      Senior adjuster
      Recommend
      CEO approval
      Business outlook

      Pros

      Nearly all remote work for most (some are 100% remote). Some still hybrid if you are unfortunate to live close to a branch. They try to keep work life balance there for you. Most management (some do not) actually care for you personally. For the industry, caseloads are manageable (still tough job).

      Cons

      They are slowly becoming more and more controlling in how you work. The new phone system that is coming in (Genesis) is "big brother" listening in and monitoring your day-to-day activities to make sure you are in fact working. NOT A GOOD FEELING! It started with front line staff and now they seem to be rolling it out to their tenured adjuster staff. They should let the fact that we are settling claims show for itself. They say it is "training." I say it is intrusive and fosters a feeling of mistrust. Can't wait to retire! I love what I do, but don't like the trend I am seeing and feeling.

      1
      avatar
      Amica Insurance Response
      1mo
      Thank you for taking the time to share this feedback with us on Glassdoor. We’re happy to know that you love what you do, but we are sorry to hear you have some concerns. We’re focused on supporting our teams with training and consistency, while delivering the best experience for our customers. We’d appreciate the opportunity to discuss your comments with you in greater detail, and we’d like to schedule some time to speak with you. Could you please email us at employeefeedback@amica.com? Thank you.
      See reviews by: Helpful|Rating|Date|All
      Related searches: Amica Insurance jobs | Amica Insurance salaries | Amica Insurance benefits | Amica Insurance interviews
      Amica Insurance reviewsAmica Insurance reviews in WestboroughAmica Insurance review