LOW MORALE is currently a HUGE issue, very stagnant place, no room for growth, very low pay, most reps have a 2nd job. - Sales & Client Services Representative Amica Insurance Employee Review

2.0
Apr 17, 2012
Recommend
CEO approval
Business outlook

Pros

Good place for work/life balance and job security, pay is ok right out of college, benefits are okay. National insurer so if you're willing to drop anything and move it can work to your advantage if you would like to experience new horizons.

Cons

Different criteria for promotions based on title, managers get promoted within 6 months to 1 year after hire, reps go through lots of redtape at least 2 to 3 years before 1st promotion. No room for growth, if you start off as a rep very little chance of getting promoted to management. Growth curve is linear, and rather flat. Must be able to relocate in order to grow if you're a manager, like one of the other reviews states home office is very disconnected from branch level, very old school way of thinking, some senior management adds no value to company whatsoever, company stopped expanding their product line ages ago, P&C is a mature saturated market in the US as is, if you wanna grow you have to go abroad, however it may be late to the party at this point, and if you consider the increase in rates recently, the book of business is like a leaky bucket.

Explore other reviews about Amica Insurance

5.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

Full of great people, nice area.

Cons

No cons or complaints to report.

3.0
Apr 28, 2026
Recommend
CEO approval
Business outlook

Pros

Nearly all remote work for most (some are 100% remote). Some still hybrid if you are unfortunate to live close to a branch. They try to keep work life balance there for you. Most management (some do not) actually care for you personally. For the industry, caseloads are manageable (still tough job).

Cons

They are slowly becoming more and more controlling in how you work. The new phone system that is coming in (Genesis) is "big brother" listening in and monitoring your day-to-day activities to make sure you are in fact working. NOT A GOOD FEELING! It started with front line staff and now they seem to be rolling it out to their tenured adjuster staff. They should let the fact that we are settling claims show for itself. They say it is "training." I say it is intrusive and fosters a feeling of mistrust. Can't wait to retire! I love what I do, but don't like the trend I am seeing and feeling.

1
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Amica Insurance Response
1w
Thank you for taking the time to share this feedback with us on Glassdoor. We’re happy to know that you love what you do, but we are sorry to hear you have some concerns. We’re focused on supporting our teams with training and consistency, while delivering the best experience for our customers. We’d appreciate the opportunity to discuss your comments with you in greater detail, and we’d like to schedule some time to speak with you. Could you please email us at employeefeedback@amica.com? Thank you.
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