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      Amica Insurance

      Engaged employer

      Amica Insurance reviews

      Will not promote - Senior Customer Service Representative (CSR III) Amica Insurance Employee Review

      2.0
      Dec 14, 2025
      Senior customer service representative (csr iii)
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits, co workers are great

      Cons

      If you have FMLA do not expect to gain a promotion I have co-workers that aren't even meeting half of their goals and have been promoted while I am meeting mine and still can't get a promotion and there's no reason for it other than I have family medical leave act that I can utilize when I need it

      avatar
      Amica Insurance Response
      5mo
      Thank you sharing your feedback on Glassdoor. At Amica, we are committed to fostering an inclusive workplace where all employees are treated fairly, and we adhere to all requirements of the Family and Medical Leave Act. We’re concerned about the comments you’ve shared and would greatly appreciate the opportunity to learn more. Please email us at employeefeedback@amica.com so we can better understand your experience.

      Explore other reviews about Amica Insurance

      5.0
      Jun 8, 2026
      Actuarial intern
      Recommend
      CEO approval
      Business outlook

      Pros

      Full of great people, nice area.

      Cons

      No cons or complaints to report.

      3.0
      Apr 28, 2026
      Senior adjuster
      Recommend
      CEO approval
      Business outlook

      Pros

      Nearly all remote work for most (some are 100% remote). Some still hybrid if you are unfortunate to live close to a branch. They try to keep work life balance there for you. Most management (some do not) actually care for you personally. For the industry, caseloads are manageable (still tough job).

      Cons

      They are slowly becoming more and more controlling in how you work. The new phone system that is coming in (Genesis) is "big brother" listening in and monitoring your day-to-day activities to make sure you are in fact working. NOT A GOOD FEELING! It started with front line staff and now they seem to be rolling it out to their tenured adjuster staff. They should let the fact that we are settling claims show for itself. They say it is "training." I say it is intrusive and fosters a feeling of mistrust. Can't wait to retire! I love what I do, but don't like the trend I am seeing and feeling.

      1
      avatar
      Amica Insurance Response
      1w
      Thank you for taking the time to share this feedback with us on Glassdoor. We’re happy to know that you love what you do, but we are sorry to hear you have some concerns. We’re focused on supporting our teams with training and consistency, while delivering the best experience for our customers. We’d appreciate the opportunity to discuss your comments with you in greater detail, and we’d like to schedule some time to speak with you. Could you please email us at employeefeedback@amica.com? Thank you.
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