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      Amica Insurance

      Engaged employer

      Amica Insurance reviews

      Great Comapany, Generous Benefits - Customer Service Representative Amica Insurance Employee Review

      4.0
      Oct 13, 2025
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      I really enjoyed my time working for Amica Insurance. Unfortunately the pandemic really impacted my department making it a difficult place to work. I did leave during the pandemic, but I’m sure things are back to status quo. I was paid very well, and had frequent raises, many bonuses. They had lots of fun events and activities all free to employees and sometimes their family members too. Health insurance was great too, and very affordable. Generous vacation days, paid holidays off. Cafeteria food was subsidized by the company and super cheap. If you got the “healthy option” it was even less. The culture was great and I truly did enjoy my time there. The CEO is a kind man who takes care of his people. He works right on campus along side everyone else and will frequent company outings and activities. It was hard to see the pandemic take its toll.

      Cons

      Systems were a bit outdated, and when they did try to update them, it was not a fun experience. They are a bit behind in the times with technology in some departments. Schedules could be better, but holidays off was much appreciated.

      avatar
      Amica Insurance Response
      6mo
      Thank you for taking the time to share such detailed feedback about your experience on Glassdoor. We appreciate the kind words about our company culture, benefits, pay, and the time off that we offer! Please know that we greatly appreciate the feedback we receive from our employees, and although you no longer work with the company, we welcome you to email us at employeefeedback@amica.com regarding your comments about technology and scheduling. We look forward to hearing from you so we can learn more about your experience! Thank you again.

      Explore other reviews about Amica Insurance

      5.0
      Jun 8, 2026
      Actuarial intern
      Recommend
      CEO approval
      Business outlook

      Pros

      Full of great people, nice area.

      Cons

      No cons or complaints to report.

      3.0
      Apr 28, 2026
      Senior adjuster
      Recommend
      CEO approval
      Business outlook

      Pros

      Nearly all remote work for most (some are 100% remote). Some still hybrid if you are unfortunate to live close to a branch. They try to keep work life balance there for you. Most management (some do not) actually care for you personally. For the industry, caseloads are manageable (still tough job).

      Cons

      They are slowly becoming more and more controlling in how you work. The new phone system that is coming in (Genesis) is "big brother" listening in and monitoring your day-to-day activities to make sure you are in fact working. NOT A GOOD FEELING! It started with front line staff and now they seem to be rolling it out to their tenured adjuster staff. They should let the fact that we are settling claims show for itself. They say it is "training." I say it is intrusive and fosters a feeling of mistrust. Can't wait to retire! I love what I do, but don't like the trend I am seeing and feeling.

      1
      avatar
      Amica Insurance Response
      1w
      Thank you for taking the time to share this feedback with us on Glassdoor. We’re happy to know that you love what you do, but we are sorry to hear you have some concerns. We’re focused on supporting our teams with training and consistency, while delivering the best experience for our customers. We’d appreciate the opportunity to discuss your comments with you in greater detail, and we’d like to schedule some time to speak with you. Could you please email us at employeefeedback@amica.com? Thank you.
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