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      American National Insurance

      Engaged employer

      American National Insurance reviews

      Company Undergoing Changes - Client Support Specialist II American National Insurance Employee Review

      4.0
      Oct 29, 2024
      Client support specialist ii
      Recommend
      CEO approval
      Business outlook

      Pros

      - Work environment was very conscious. They promoted individual wellness and welcomed feedback. - Highly Structured - Offered Training - Inside Promotions - Working Hours were reasonable

      Cons

      - System Uniformity and navigation presented a challenge. The merging of "legacy" systems and "Duckcreek" caused billing behaviors and communications issues. - The company recently was purchased and underwent significant business decision changes. - Decisions to pull out of personal lines and focus on Commercial lines, caused a layoff for those unskilled in Commercial Lines.

      Explore other reviews about American National Insurance

      5.0
      May 6, 2026
      Csr supervisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Great place to build your career.

      Cons

      Nothing to advise at this time.

      avatar
      American National Insurance Response
      1mo
      We're thrilled to hear about your positive experience. Our team works hard to create a supportive and engaging work environment. Thank you for sharing your feedback!
      3.0
      Jun 17, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Wonderful co-workers and upper management.

      Cons

      Understaffed Allowing toxic management to remain in their role. Not indicative of all management as most are excellent.

      avatar
      American National Insurance Response
      6d
      We appreciate your review. Every piece of feedback helps us reflect on how we can continue to support our teams and improve the workplace. Please email us at social@americannational.com if you would like to share additional information.
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