Pros
Working from home, but now they're trying eliminate that.
Cons
As a 5 year claims adjuster I watched this company go from bad, to great to absolutely horrible. In it's current iteration with Steve Nosh at the helm, the company sees it's employees as just another body to answer the endless calls coming in. PTO has been all but eliminated because they refuse to hire enough people to cover the phone queue. If you're sick and need to call off, you're getting an occurrence. The supervisors and team leads are only there to tell you how horrible you are at your job when the constantly change and complicate the SOP's. They got rid of the employee recognition points program and made it clear they don't care about employee morale. If you ask a team lead off the record if it's going to get any better, some of the good team leads will tell you straight forward "it doesn't look like it any time soon". They even fired a woman with cancer for taking time to get treatments on FMLA, accusing her of faking her illness. Go online and visit America Auto Shield on social media and notice they have all comments disabled. That tells you everything you need to know about a company. If you value your energy and your mental and psychological health, this is not the place for you.