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American Auto Shield

Engaged employer

Best Decision Ever - Vendor Support Specialist American Auto Shield Employee Review

5.0
Jan 14, 2022
Recommend
CEO approval
Business outlook

Pros

I started working here because I needed a job. I had no mechanical expertise but did have some call center experience. I never expected to like the job so much and be doing so well that I never want to leave. From day one the pay was great and company has always been willing to work with my schedule which is a real plus with a special needs little one with lots of doctors appointments. The best thing though is how far I have gotten in the 3 years I have been here. This company has valued me and my work ethic like no other. I feel like they really see the value in me and that has done so much for my confidence and happiness. I had no idea for a direction in my life but with this job I found a career.

Cons

If there is a con I would say it would have to be training. I will say it has gotten at least 60 times better then when I started but could still use some improvement. You can at least see the company trying to continuously improve which is great!

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American Auto Shield Response
4y
We appreciate all you do and we’re so glad that you’re on our team! We pride ourselves on promoting from within, so it’s good to hear that you’ve been able to move up and that you’ve found a career here at AAS. You’re right, our Learning and Development Team has come a long way in the last three years. We’re glad to see you’ve noticed the improvements we’ve made and want you to know we’ll continue to focus on finding ways to make it even better. We really appreciate your feedback and will share it with the Leadership Team.

Explore other reviews about American Auto Shield

5.0
May 2, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great place to work with company culture.

Cons

The CEO at the time needed to be more engaged and transparent

2.0
Apr 13, 2026
Recommend
CEO approval
Business outlook

Pros

Good people at the entry and mid-level

Cons

upper management is out of touch and only looks at the bottom line for Car Shield

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