What a mess - Account Manager Amadeus Employee Review

1.0
Jun 20, 2017
Recommend
CEO approval
Business outlook

Pros

Hard working foot soldiers, flexibility in work life. Previously a wonderful place to work. Pros are becoming very few to talk about anymore. Cons seriously outweigh pros.

Cons

The UK is in such a mess, senior team are driving a work environment of fear, no help from HR they are also to frightened to address. Staff have no direction no one knows what they are doing and just survive daily, the morale has never been lower. No possibility to voice concerns HQ do not care what is happening and distance themselves.

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2.0
Oct 27, 2025
Recommend
CEO approval
Business outlook

Pros

- Learning opportunities, every day brought something new to tackle or explore - Decent benefits package that covered the essentials - Competitive salary relative to industry standards

Cons

- Management is aggressively enforcing a hybrid model, even for remote employees, and is rescinding previously agreed upon contracts. There's a glaring lack of strategic vision from leadership. - If you're based in Europe or North America, job security is virtually nonexistent unless you're in upper management. Roles are being shifted to India, Colombia, and the Philippines, with cost-cutting prioritized over talent, experience, or loyalty. - The forced migration to Azure, compounded by poor planning, is draining resources. And employees are paying the price — not just through increased workload, but by being let go in recent layoffs (October '25). With many of the positions eliminated quietly transferred to offshore. - Layoffs are being justified as “market alignment” and financial necessity. Yet at the same time, the company continues to absorb small to medium-sized companies, raising serious questions about transparency, priorities, and long-term stability.

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